For the following area/department – Field.

This vacancy will remain open until 31st March 2010

Applicants should apply in the first instance to

Tony Hill.
Tony.hill@atlantic.org.uk

Job Description

Drinks Dispense Technician required with experience in installations, maintenance and surveys of drinks dispense systems. Refrigeration experience would also be desirable but not essential.
The successful applicant will be required to work a minimum of 45 hours a week ranging from 6am – 9pm and will be required to work on a shift rota for maintenance. The shift patterns will include weekends.
The applicant must reside in any of the following postcodes GU1,GU12,GU2,GU21,GU22,GU23,GU24,GU3,GU4,GU5,GU7,KT11,KT14,KT24. The applicant will need to travel to and from the depot based in SL3.
If you are interested in applying please email your CV with covering letter to tony.hill@atlantic.org.uk

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We require a Quality Executive.

For the following area/department – North Wales.

This vacancy will remain open until 18th March 2010

Applicants should apply in the first instance to

Please go to www.diageo-careers.com. Search and Apply for role: Quality Executive: job reference 22017BR..

Job Description

Guinness delivers 50% of Diageo profit. Installing & maintaining the equipment is paramount to achieving success and profit for GD, GDEC, Dr Pimms & ultimately, Diageo.

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Dimensions of the role
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To be the On-trade face of Diageo, Installing & Maintaining Guinness Draught, Guinness Draught Extra-Cold and Draught Pimms and nurturing landlords and licensees with 27 other brands to die for.

To give Extended Hours cover 1 week in four.

To work within a North Wales Territory and be involved extensively in the Wales & West plan including Guinness Rugby installations, providing cover and removal.

Financial
Basic salary plus profit share, sharesave scheme, stand by allowance and call-out payments.

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Leadership capabilities
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• Ideas – Baseline: uses initiative, experience and logic to find solutions.
• Living the Values – Baseline/ Developing: Understands the Diageo values and reviews own behaviour accordingly
• People Performance – Baseline: Positive attitude to own development and has a clear input into the development of a high performing team
• Emotional Energy – Developing: Demonstrates a strong personal commitment to deliver both territory and regional growth plans through their actions.
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Purpose of Role
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• Able to achieve stretch targets on ROS, distribution and service level agreements (SLA’s) by delivering QDV solutions on Draught Guinness, GDEC and Draught Pimms
• Helps to develop, implement and deliver the total sales agenda for the region / territory.
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Top accountabilities
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• Manage day to day reactive & proactive installation, dispense and emergency callout operations within priority framework.
• Deliver the quality KPIs and Service Level Agreements (SLAs) for the territory.
• Maintain close cross-functional working links with other parts of the business, e.g. CRC, Sales, Quality Development and Customer Marketing, as appropriate.
• Produce periodic reports on activities and performance.
• Input into regional and national technical/quality strategy by proposing efficiency and process improvements.
• Work in close liaison with regional colleagues to share best practice, critical knowledge and pass on sales leads where appropriate
• Take advantage of brand growth opportunities when in call, or informing sales colleagues of appropriate sales leads (eg new listings, new accounts etc)
• Maximise all space for Diageo GB brands

Relationships
External Contractors

Internal
• Regional Technical Manager
• Regional management team
• Field Trainer
• BDE’s
• Quality Team
• CRC
Organisational Capabilities
• Finger on the pulse
• Ability to identify emerging trends on area and communicate that knowledge to key contacts within team and head office.
• Capture Space
• Ruthless in ensuring that all QDVPPP objectives are met in call
• Functional Capabilities
• Expert in dispense equipment – fitting, maintenance & development
• Ability to deliver a quality programme.
• Ability to drive business, territory and brand performance against clearly defined call priorities (SLA’s)
• Ability to maximise ROS and distribution opportunities
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Qualifications and experience required
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GCSE, A level, (Degree preferred)

This role will give valuable insight and experience across the whole business giving a great springboard to career progression.
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Barriers to Success in Role
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This is a hands on, technical role and must be seen as such.

Please quote Technicians Voice when applying for this post.

For the following area/department – Cornwall Area.

This vacancy will remain open until 12 March 2010

Applicants should apply in the first instance to

Ray Wilson. Managing Director
vacancy@offzero.co.uk

Job Description

We currently have a vacancy for a cellar service technician in the CORNWALL area. ONLY applicants currently living in Cornwall need apply, preferably in a central location. You must be self motivated, adaptable, and prepared to work evenings and weekends. Only short listed applicants will be contacted.

Please mention Technicians Voice when you apply for the vacancy

1. After being told what was broken the engineer rolled up and told the guy he didn’t have the part but would have to order one. Not that this part was something special. A small compressor. Apparently he had to check firstly if the alleged broken one was knackered first and then order one. That was the rule.

2. Also he had rang to say that he thought his remote cooler was not cooling as well. Sure enough after looking at the said cooler he was told ,yes it was knackered also and that he would have to have it replaced. Ok nobody would expect an engineer to replace a remote on his own ,but to be told that the job would be referred back to the office so that they could plan for a two man team to replace it at some unspecified time was a bit off, being that the pub was a busy place. That was the rule.

3. After he had rang he remembered that one of his beer engines was pulling back. When the Tech arrived he told him about this but was told he couldn’t fix it on this visit but that he would have to ring it in as he was very busy. That was the rule.
Ok we have all been there .The companies that we all work for all have their rules and regulations,but the thought did cross my mind, as someone who has been in the trade too many years, has the service we provide actually improved over the years or got worse.

My own opinion for what it is worth is the latter.Things have got worse.
I think old school Techs where taught that “keep the beer flowing” was the most important thing. Also keep the customer happy, what ever it takes. New Techs, and I’m not criticising them because this is what they are taught “keep the computer flowing” and bugger the customer stick to the rules. The shift from looking after “your ” customer to looking after the service level statistics has created a culture of pass the buck get in and out service ,that does little for anyone.

Yes I am old school ,yes and I probably don’t know what it is like working for one of these “high tech service providers” and all the pressure you have to take, but hey I bet 25 years ago I provided a better, more focused, efficient and customer friendly service than any do today. Yes and I used to love coming to work as well.

So maybe the guy I was speaking to did eventually get his problems fixed but I bet me or any of my generation working for the old style brewers would have got it done quicker and got a nice bacon butty and cup of tea off the guy as well.

* A formal qualification that is Industry transferable.
* An organisation seeking consistent minimum standards of terms and conditions.
* A cohesive organisation dedicated to technicians.
* Not a formal union or negotiating body.

Membership of a recognised Industry Standard Organisation. This is just an idea,that may have potential for us all, in creating for the first time an accredited standard for Dispense Engineers of all types, that is an Industry Standard. It may help guarantee better rates of pay and terms and conditions and put us all on some sort of common ground. Thoughts please… Please no funnies,this is serious stuff.

boz